Purchase Options & Subscription Cancellation Policy

Last Updated: 27 June 2026

One-Time Purchases

One-time purchases are charged in full at checkout and are not recurring.

Once an order has been processed, it cannot be cancelled or modified.

Any refunds or returns for one-time purchases are subject to our Returns & Refund Policy and 30-Day Money-Back Guarantee.

Subscriptions

When you choose a subscription purchase, you agree to receive recurring deliveries based on the delivery frequency selected at checkout.

Your subscription will automatically renew and your selected payment method will be charged at the applicable subscription price unless you pause, modify, or cancel your subscription before your next billing date.

Managing or Cancelling Your Subscription

You may pause, modify, or cancel your subscription at any time by:

• Logging into your customer account; or
• Contacting our support team at support@enz1.com before your next order is processed.

Important

Changes, pauses, or cancellations must be requested at least 48 hours before your next scheduled renewal or shipment.

Once a subscription order has been processed, it cannot be cancelled or modified.

Subscription Discounts & Eligibility

Subscription pricing is offered in exchange for ongoing participation in our subscription program.

If you choose to cancel your subscription after an order has shipped, the pricing applied to previous fulfilled orders will remain valid.

We reserve the right to restrict or discontinue subscription pricing where we reasonably believe the subscription program is being abused, misused, or used for unauthorized resale.

Refunds on Subscription Orders

Subscription orders are covered by the same Returns & Refund Policy as one-time purchases.

If you believe you are eligible for a refund under our Returns & Refund Policy or 30-Day Money-Back Guarantee, please contact our support team for assistance.

Failed Payments

If a recurring subscription payment cannot be processed, we may automatically retry the payment using your selected payment method.

If payment continues to fail, your subscription may be paused or cancelled until payment information has been updated.

Contact Us

If you have any questions about your subscription or need assistance managing your purchase options, please contact us:

Email: support@enz1.com